Another experience with FIXDISK2.0 for UNIXpc

[Rex Fowler]

A few weeks ago there was a discussion about problems obtaining FIXDISX 2.0
for the UNIX pc from AT&T.  Well, let me tell you what I dealt with when I 
tried to get the FIXDISK 2.0.

I called the hotline support number listed in the FAQ list by Lenny Tropiano.
When I reached a human, I asked for the FIXDISK 2.0 for the UNIX pc.  The
guy on the other end put me on hold for 5 minutes to go talk to an "engineer".
When he returned he said "Oh, you must mean the 1020 fix, there's no such
thing as a 2.0".

Well, we debated a little longer (20 minutes) before he went to check with 
the engineer again.  This time he said "Yeah, the 1020 fix brings the OS up 
to 3.51, but there's no such thing as 3.51a or m or anything like that.  
The 1020 was the last fix ever issued  and it will bring you up to 3.51"  
But I already have 3.51. I installed directly from the distribution floppies, 
NOT from a patch disk!  "Then you already have the latest version."

By now I was not only confused I was getting a little angry.  I asked if I
could talk to the "engineer" which he responded with no.  But, he took
down my name, serial # of 3b1, phone #, etc and would have one of the 
engineers call me back as "an act of goodwill" and wouldn't cost me anything.
Maybe I should have asked them to "put it in writing" :^)

I'll be anxious to talk to an engineer to see what's going on.  I realize
I can get the FIXDISK2.0 from osu or even easier, I could get it from someone
local.  I thought trying to get it from AT&T would be a little more 
interesting...I was right.

Does anybody know what the 1020 fix might be?  Perhaps all fixes begin
with "10" and the second part represents the "2.0" ??  

To be continued...

-- 
Rex Fowler <rmfowler%texrex at cirr.com>
UUCP:  egsner!texrex!rmfowler