Austin Phone Support is to Change!

[Pete Resnick]

raj at pollux.geog.ucsb.edu (Richard A Johnson) writes:

>   In the past, when a Customer would call with a printer prob-
>   lem, he might not reach the person who has in-depth knowledge
>   of printers. We have established that we can much better serve
>   the Customer by quickly determining in which of the following
>   areas the Customer is having trouble:

>     Commands,  Printers, Graphics, Languages, Kernel,
>     Communications-TCPIP/NFS, Communications-SNA, or
>     Communications-Async

>   and then routing the call to the specialists who handle only
>   those types of problems.

Nice job! I'm glad to see that the uppity-ups in the company do
take our comments seriously. Not that this helps us poor RT folks,
:-( but it is nice to see. Kudos to whoever's idea this was!

pr
--
Pete Resnick             (...so what is a mojo, and why would one be rising?)
Graduate assistant - Philosophy Department, Gregory Hall, UIUC
System manager - Cognitive Science Group, Beckman Institute, UIUC
Internet/ARPAnet/EDUnet  : resnick at cogsci.uiuc.edu
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