Sending mail to IBM Austin's machines ...

[Lenny Tropiano]

In article <3325 at pensoft.UUCP> robin at pensoft.UUCP (Robin Wilson) writes:
|>In article <1991Mar17.160744.19508 at nrcnet0.nrc.ca> ng at cfd.di.nrc.ca writes:
|>>In article <2656 at sapwdf.UUCP>, wohler at sapwdf.UUCP (Bill Wohler) writes:
|>>|>   yes, an e-mail bug address would be very nice.  thanks for listening.
|>>I was very supprised that the IBM tech support (defect support, whatever)
|>>does not have an internet email channel such that customers could send
|>>test case of bug reports. We have to do it in a very, very inefficient,
|>
|>This is not true.  IBM Defect support does have an email route in via 
|>uunet.  The following address will work, but you will have to talk to 
|>the IBM Defect Support Person handling your problem to get his/her ID:
|>
|>			<ACCOUNT>%aixserv at uunet.uu.net
|>
|>I myself used to receive email from customers via this route.  (Now I have
|>moved on, and this route won't work for me any more.)  The person in Defect
[...]
Hi Robin! :-)  Anyhow, by day I work for IBM AIX Defect Support in
their RISC System/6000 group, but at night I hide behind my own machine
at home.  Robin is correct in saying that provided we have filled out the
necessary paperwork to get registered with aixserv, we can receive mail
through a dialup connection to uunet.uu.net.  

Also mail can be sent through the real-Internet, supplying correct
internet addressing (and provided sendmail is configured properly on
the person's machine you are sending...)  you can address mail to:

		user at host.austin.ibm.com

Reliability is somewhat of an issue, but lately it's been pretty
reliable for me (it varies from 40 minutes to 4 days).  I can be 
reached at work by day, at:

		lenny at risctakr.austin.ibm.com
		-or-
		tropiano%aixserv at uunet.uu.net

|>There are several problems though... 
|>
|>	IBM will not accept test cases more than a few hundred bytes in 
|>length, because they download all of this stuff from uunet over a very
|>slow modem link.

Yes, thanks for mentioning this.  Sending 8mb uuencoded dumps is
not proper use of this media, please utilize Airborne/FedEx/US Mail, etc.
for these.

If you have a testcase that fits this criterior, and the person you
are in contact with at IBM Defect Support does not have access to
aixserv, or their machine cannot receive mail for one reason or another,
you are welcome to send testcases to me.  If you do this, at either
one of the above addressing techniques, please place on the subject
line:

	Subject:  PMR#, branch office (attn: IBM Contact)

If you don't know your branch office, we can tell you that on the phone.
But most important is the PMR# (problem number) and who you spoke to
at IBM.  If I get a testcase that is missing this information it will
only delay resolution of your problem.

Alternatively, IBM SE's generally have access to the IBM V-Net (VM Systems)
and can send testcases for you to the following address:  AUSVM8(V3DEFECT)
Again, include the information above, PMR#, branch, and contact.

-Lenny
-- 
| Lenny Tropiano           ICUS Software Systems        lenny at icus.ICUS.COM |
| ...!{ames,cs.utexas.edu,pacbell}!icus!lenny           attmail!icus!lenny  |
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