More trouble with the 6386/StarLAN-10
David M. Lyle
david at loki.uif.uiuc.edu
Sat Dec 9 03:33:32 AEST 1989
In article <334 at denwa.uucp> denwa!jimmy at anes.ucla.edu (Jim Gottlieb) writes:
>[. . .]
>I must say that dealing with AT&T is the most stressful activity in my
>work. Whenever I need to find out some information on an AT&T product,
>I sit down in my chair and say to myself, "OK. This is how the rest of
>my day will be spent."
>A previous poster said to ask "your account executive". Well, some of
>us not-huge companies, and not-universities don't have an AT&T account
>executive to answer to our every need.
Well... if you don't have an account executive, start doing business with an
AT&T Value Added Reseller (VAR). They tend to be smaller and have a much
greater interest in making your systems work. That is the direction that AT&T
seems to want 'smaller' customers to go. I'm told that, at some point in the
future, AT&T pc's will only be available through VARS, unless you are ordering
very large quantities.
By the way... even though we are a big university, our AT&T account executive
doesn't "answer to our every need". There are things that can be dealt with
much more efficiently through our VAR, instead of dealing with the bureaucracy
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