Interesting ISC Support Policy

[david nugent]

In <1990Jun28.132734.19603 at nstar.uucp> larry at nstar.uucp (Larry Snyder) writes:

>pgd at bbt.se (P.Garbha) writes:

>>Well, then the trick is obviosly to buy on a "new" company name,
>>or just simply buy it on a new employees name, each time.

>Or say you are someone else when calling in for support.


It doesn't matter - you still have to purchase a support contract.  The
big change came on 15th of May - I was right in the middle of a large
installation at the time and screaming for help.  One week I called (yes,
from Australia :-(), and I got excellent support; the next week I was hit
with "sorry, you need to have a support contract".

On the positive side, when I made my desperation known, they did help out,
but they stated that either we get a support contract, or we go though our
local distributors.  Unfortunately, at the time we had already exhausted
the latter resource.  They couldn't tell us any more than we already
knew.

-- 
_______________________________________________________________________________
 Unique Computing Pty Ltd  Melbourne  Australia  -  Communications Specialists 
        david at csource.oz.au    3:632/348 at fidonet    28:4100/1 at signet