Support versus Bug Fixes

Rick Farris rfarris at serene.CTS.COM
Sat Sep 24 03:33:24 AEST 1988


Actually, I thought Dimitri's response was pretty reasonable.  He's been 
flamed a lot by people that say that "If the manuals say it should do this
then it's Bell Tech's responsibility to ensure that they do."  I'm not sure
that's so.

As long as Bell Tech spells out clearly that what you are buying is strictly
the release as it comes from IAM, with no changes, and all they are doing
is acting as the middle man, I think they are providing a valuable service.

I mean how many times does Bell have to tell you "If you want support, buy
Xenix?"  I think that if you listen to them and then buy the IAM product
anyway, well, caveat emptor.

I do have a little bit of problem with the Bell Tech $145 Unix ads, though.
And since I proved how reasonable I am in the last three paragraphs, maybe
you should reconsider them, Dimitri.  :-)

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