The DEC Ultrix Hotline- Hurry up and Wait
Les Tack
lmtack at unocal.unocal.com
Tue Jun 18 14:36:44 AEST 1991
I have found the DEC hotline that services the ultrix workstations to be very
slow and nonresponsive. The probability of getting someone right away is slim and
none. Almost always, I wind up playing telephone tag with these people. Is DEC
so naive or insensitive that they expect people to wait around their desks for three
hours to get a call back. I have had the "hotline" call back days later, long afetr
I had found the solution elsewhere or gone with a slower method just to get the
job done. WMy reccommendation: make this a real hotline or get rid of it.
P.S.- I do not blame the people that man these lines. They try very hard to give
m
the best service. I am sure th
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