need advice on IBM UNIX

[Rob Marmen 1532773]

In article <1991Apr21.170056.1773 at panix.uucp>, eravin at panix.uucp (Ed Ravin) writes:
> 
> <deleted stuff>  They build up
> an elaborate support network designed for treating "defects", but it is very
> difficult to speak to qualified people who can answer your questions.  Instead
> you get data entry people who (mis)type your question into their computer
> for someone else to call you back later and have you explain your problem all
> over again.  Then they send you "updates" that you don't need, don't fix your
> problem, and break other things on the system, but at least now you're running
> "the latest level" and they're willing to talk to you again.
> 
> The bad support wouldn't be so awful if the product worked when
> you unwrapped it, but alas, it's <vendor name here>, and they do many things their own
> mysterious way often inscrutable even to the most seasoned Unix wizard.
> 

My apologies for the hack editing job, put I couldn't resist. I agree with
your comments completely, but with one small change. I've had the same
problem with all major vendors (Apollo, HP, and Sun). Each is slightly
different, but they all infuriat me one way or another.

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| Robert Marmen             marmen at bnr.ca  OR             |
| Bell Northern Research    marmen%bnr.ca at cunyvm.cuny.edu |
| (613) 763-8244         My opinions are my own, not BNRs |