Service contracts, ASJ vs. SUN

[Eddie Turner SJRPP TSD]

In article <623 at brchh104.bnr.ca> RMG3 at psuvm.psu.edu writes)
 :-) 
 :-) o So, is ASJ true to their word?  (their offer is that someone will be
 :-)   here within 4 hours of our call)

We have used ASJ on-site support service for our RasterGraphics
electrostatic plotter for a year now and any time we have problems they
are here by noon the next day (they come up from Melborne, Fl.) and they
always show up with plenty of spare parts.  For this reason we have now
gone with their Sun hardware support (cost 18% less than Sun's).  We have
not had to use the service yet (knock on wood) but I feel very confident
in their ability should that happen.

Eddie Turner                         UUCP:...gatech!uflorida!unf7!sjrpp!eddie