Sun On-Line Support System

[Geoffrey H. Cooper]

I received this from a Sun-CS person.  I have connected and the service is
really there, although there is only a little information posted as yet.
Now, can we just get them to use comp.sys.sun....

		CSS Announces the On-Line Support System

Sun's Customer Service and Satisfaction Division is now offering support
contract customers another method of getting answers to their technical
questions with the introduction of its On-Line Support System (OSS).  The
On-Line Support System will provide 24 hour access to a bulletin board
where customers can retrieve timely Sun product information and an
automated patch request database which allows customers with support
contracts to order existing patches automatically.  Currently the On-Line
Support System only addresses issues directly related to SunOS, but by
June, 1990 this informative service will be extended to a majority of Sun
products.

Access to the On-Line Support System will be through 1200/2400 baud modems
and an 800 number.  Support Contract customers can call 800-477-4768 and
dial into the system 24 hours a day.  Terminals should be set to 7-bit
data, 1 stop bit, and even parity.  Once at the "Sun Support Login:"
prompt, login as "guest", with no password, and the main menu will appear.
Once at the main menu the system is self guided.

We are anxious to hear your feedback on the system and especially the
information it contains.  The success of this system depends heavily on
input from many sources and we encourage users to submit their comments
using the "reply" mechanism in the On-Line Support System.

Thank You,
Sun Microsystems Inc.
Customer Service and Satisfaction Division

-- 
geof at aurora.com / aurora!geof at decwrl.dec.com / geof%aurora.com at decwrl.dec.com