Can't backup to floppy

[John Plocher]

In article <pick any in the last few days:-> Everyone seems to be writing:
>have written here is assault.  Mr. Plocher could well have you arrested.

Why should I?  He's a customer who has a problem that needs to be fixed.

Standing Microport policy is to offer a 30 day money back warrenty on our
products, as well as a 30 day-from-the-time-you-send-in-the-registration-form
installation support by phone.  We are willing to take bug reports and
system failure reports at any time.  We also offer an extended support plan
to those who need more than the initial 30 days of support.

Actual implementation is that if you have problems installing our software
just call and talk to us - anytime.  Ditto for bug reports and system failures.
If you have any other non-installation problems, you really need a "hotline"
support agreement.

Nr Nelson should have gotten through - I would have hoped that he would have
"flamed" by phone, but that's water over the dam now.  The support group has a
call screening procedure to intercept sales calls and non-installation
questions;  it does its job well, but sometimes someone falls through the
cracks.  I will talk to the receptionists about this, too.

    -John Plocher